A complete guide to party rental delivery and pick up

Nov 16

Are you getting ready to receive your event rental delivery and want to know how to prepare? Read below for quick tips to prepare for your upcoming drop-off!

1. READ THE LOGISTICS SECTION OF YOUR ORDER. This is the single most important task in prepping for your delivery. Here you will find not only the date and time your delivery is scheduled but you will also find out what type of delivery you’re getting, whether it be curbside, carry-in, or long carry.

2. Is it CURBSIDE or CARRY-IN? This can be found in logistics section and lays out how far items will be carried. It is often selected based on our schedule so please do not ask our team to do more then what is on your contract or call ahead of time to see if we can upgrade your service. Curbside service is within 20 feet of the street and DOES NOT include stairs. Usually this is when we deliver to your garage or front porch. We do not require that you be home for curbside delivery. Carry-in service is within 50 feet of the street and up to 10 stairs, it DOES NOT include set up or breakdown. Long carry is when we deliver items further then 50 feet or more then 10 stairs, this takes additional time and sometimes resources so please inform us immediately if you think your location is longer then 50 feet. This is all very important for our dispatch and timing of deliveries so please be honest and relay all information about challenges accessing your delivery site.

3. Set up + Breakdown - these services are add ons and NOT included in delivery. We stack in one location at drop and expect you to have it back in same location and manner prior to pick up. You can always add on set up so long as our schedule allows, we do need a site map and layout schematic at least one week prior to delivery. If you want to add on please call and confirm with our office staff at least one week prior to your scheduled delivery.

4. Retrieval - check the dates and make sure everything is ready to go for our team where it was delivered. If you’ve gotten set up and breakdown you can leave the items out so long as there is no weather issues including but not limited to rain, mist, heavy winds, fire and sprinklers.

5. Your rentals are clean and ready to use - everything we deliver is ready for use. All you need to do is set it up. All equipment is expected to be returned in the same condition as it was delivered so please be sure to rinse all your dinner and drinkware before putting it back into the racks. The chairs and tables should be wiped down if soiled during use and linens put in the linen bag for cleaning. Any excesive dirt or mess on the equipment will result in a 20% or $250 cleaning fee - whichever is higher.

Still not sure what to do?
When in doubt call us. If you’re unsure about something on your delivery let us know… where here to make the rental process simple! Our team can lay out all the delivery parameters for you over the phone and answer any questions you have related to your site and our services.